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Customers with Teletypewriters

Mobile customers call 1800 123 124.
All other customers call 1800 500 002.
Emergency TTY number is 106

Optus Special Assistance Service

Optus customers with a medically certified life-threatening condition that require an Optus service fault to be fixed as a priority may be eligible for assistance. More >

Financial Hardship Policy

If you are experiencing financial difficulties, you may be eligible for assistance. More >

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