How to Pay Your Bill

There are loads of ways to pay your Optus bill. One of the easiest is to make a payment from your device using the My Optus app

For details on other payments methods, select an option below:

Online: Credit / Debit Card

Online: Credit / Debit Card

If you know your Customer Account Number and the amount owing, you can click the button below to pay your Optus bill by Visa, Visa Checkout, MasterCard, American Express or Diners card.  Payments can also be made online in My Account via the 'Pay Now' button under Billing & Payments > View bill.

Click here to pay online

Click this button to pay online

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Direct Debit: Savings / Credit / Cheque / Debit Accounts

You can nominate a savings, cheque or credit card account to automatically have the total amount due (including any amount in arrears) deducted on the bill's due date (or within the 4 days that follow). 

Want to setup, change or cancel direct debit? See this article.

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Phone: Credit Card

Call our self-service line and pay using your Visa, MasterCard, American Express or Diners card. Local call charges apply. 

Call us on 1300 309 309

If you're on a monthly-billed phone plan then you can also make a Visa, MasterCard or American Express payment by dialling 1509 from your mobile.

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B-Pay Savings (Incl. Biller Code info)

You can also pay using B-PAY Savings. You may need to contact your bank to enable B-PAY. It’s available with all Optus bills except Dial-Up Internet. 

To set up BPAY you'll need the biller code and customer reference number. They are located on the payment slip at the bottom of the first page of your Optus bill.

Your B-Pay reference number is the same as your bill's account number.

You can find your bill in My Account.  If you need help locating your bill within My Account, follow the instructions below.

Important: We're currently upgrading our billing systems, so if your account number starts with a 62:

  • Log in to My Account > Bills > View bill > Follow the prompts

For all other account numbers, you will need to:

  • Log in to My Account > Your bills > Download PDF bill

 

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In Person: Cash, EFTPOS, Cheque, Money and Credit Card

Australia Post Billpay

Present your payment slip and pay via cash, EFTPOS, cheque or money order at any post office. There is a $1.75 fee for Optus bill payments made at Australia Post, payments made at Australia Post will be visible on the account within 48 hours.

Credit Card Payment Fee

Unless your account is paid by Direct Debit, payments made via credit, debit or charge cards will incur a 0.427% (inc. GST) Payment Processing Fee. This fee will appear on the next bill after the current bill is paid. For a fee free alternative, set up Direct Debit.

Please note that we are not able to accept cheque or money order payments by mail.

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