Finding Your Account Number

You can find your account number(s) via the options below.

In My Account (for accounts already linked)

Customers with bills already linked to My Account, can view their account number(s) online.

You can see your account number by logging into My Account

Back to Top

Using your mobile phone (mobile phone account numbers only)

Postpaid Mobile Phone customers can obtain their account number at any time.

  1. Call 1501 from your Optus Mobile Phone (it's a free call)

  2. A free SMS is automatically generated, then sent to your mobile, it will contain your account number and current balance.

Back to Top

Using any phone (home phone, mobile phone & mobile broadband account numbers)

You can obtain your account number at any time:

  1. Have a pen and some paper handy

  2. Call 132 926 from any phone

  3. Select the 'Retrieve Account Number' option

  4. Your account number will be read out along with your balance & payment details

Back to Top

On your bill (any account number)

Your account number is located on the first page of your bill, in the top right hand corner. 


Back to Top