Finding Your Account Number
Looking for your Optus account number? There are a number of ways to retrieve your account number.
For details select from the options below:
If your service is already linked to My Account you can view your account number(s) online. Note. Your account number is visible when you first log into My Account.
If you have a Postpaid (billed) Mobile Phone, you can obtain your account number at any time by following the steps below:
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Call 1501 from your Optus Mobile Phone (it's a free call)
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A free SMS is automatically generated, then sent to your mobile phone. This SMS will contain your account number and current balance
If you have a Home Phone, Mobile or Mobile Broadband service, you can obtain your account number at any time by following the steps below:
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Grab a pen and paper
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Call 13 29 26 from any phone
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Select the 'account balance, billing & payment enquiries' option
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Your account number will be read out along with your balance & payment details
Your account number is located on the first page of your bill, in the top right-hand corner.
