Change Your My Account Preferences, Login or Password

My Account offers customisation options, such as changing the email address / mobile number where your notified about your bill.  Click on the topics below for more information.

Forgotten your My Account password or username? See this article.

Change your login from a username to an email address

Please log in using the email address you provided when you signed up. If you've not yet switched to email login, you'll be prompted to do so in My Account via this link.

  1. The message will advise you to switch to email login

  2. You can enter your Email Address & click Change

  3. A verification email will be sent to your email address before the email login can be used

For more information click here.

Back to Top

Change your password for My Account

If you have forgotten you password or you would like to change your password, log into My Account.

Back to Top

Change how you're notified about new bills (SMS or email)

From time to time Optus will send important information to your mobile such as bill / usage alerts, My Account passwords resets etc. The Account Holder can log into My Account to change the billing notifications.

Back to Top

Change your primary service in My Account

If you've multiple services with Optus, you can change the service that loads first when you log in. This is known as your 'primary service'.

Please note: This feature differs to setting up primary and secondary email accounts. Find out more about those options here.

Log in to My Account to make changes to your service. 

Back to Top

Switch between SMS or Email notifications from Optus

You can perform the following updates by logging into My Account. All you need to do is click the Save Preferences button to save the changes

  • Opt in / out of a contact method and provide the best (primary) contact number or email
  • Opt in / out of specific marketing and promotional communications from Optus
  • Opt out of all marketing

Important: General Marketing will be greyed out if you are younger than 14 years of age. You can still register for My Account and log into your account to view contact details and Optus Perks

Back to Top