Managing Third Party Content & Spend Control

Third party content, like Spotify, Netflix, games or movies can be accessed from your mobile phone.

Important: For Postpaid or Prepaid mobile phone customers, changes have been made to how third party content is charged. From August 24, 2018, only content from certain third party content providers can be charged to your Optus bill or be deducted from your Prepaid Extra credit balance. For more information, see below or click here.

How to check usage & manage spend

There is a $200 default monthly spend limit (per calendar month) that can be adjusted and/or suspended. The spend limit applies to all Premium SMS and Direct Carrier Billed content purchased via certain suppliers (see list below). 

Remember, you are responsible for all calls, messages and purchases on the bill and for all content charges, even if they are made by your family and friends. 

Direct Carrier Billing (DCB) is where content is charged directly to your mobile account, e.g. downloading a movie from the Google Play™ Store.

Premium SMS (PSMS) is where content is received by calling or texting a '19' short code of 6 or 8 digits long, e.g. voting or competition entry.

For both Premium SMS and Direct Carrier Billed content that is supplied by certain providers (see list below), you can agree to have subscriptions or one-off third party content purchases charged to your Optus bill or deducted from your Prepaid Extra Credit balance.

The providers are:

  • Netflix
  • Spotify
  • Microsoft and Xbox store
  • Google Play (Postpaid customers only)
  • Fetch
  • Optus Sports
  • One-off third party purchases (e.g. TV voting and competitions)

If you’re after information on how to pay for content via your Optus bill from Google Play, Spotify or charity donations, see below:

Important: If you wish to purchase content supplied by a third party provider not on the above list, you will need to arrange an alternative payment method, such as PayPal or credit card for this purchase.

My Optus app

To enable/disable third party content using the My Optus app, follow the instructions below:

  1. Open the My Optus app or download the app here

  2. Tap on Service from the main menu

  3. Tap on Service Setting

  4. Tap on Notification and Services

  5. Toggle Third Party Content on/off

Note. All unbilled third party content charges will appear in the Service section.

If you need some assistance with Content Services, click here to chat to us.

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How to opt-out/unsubscribe

To opt-out/unsubscribe from third party content, complete one of the following options:

Direct Carrier Billing

  • Access the third party content site and go to your account or settings
  • Reply using the word STOP to the number you are receiving the messages from
  • Call the helpline number provided in the message you are receiving or on the content or find it here
  • Follow the instructions under How to check usage & manage spend to suspend or set a spend limit on content purchases

Premium SMS

  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you are receiving or on the content or find it here
  • Follow the instructions under How to check usage & manage spend to suspend or set a spend limit on content purchases

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How to dispute third party purchases

If you would like more information about the third party charges on your bill, or want to have them removed, click here to chat with us.

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Tips for managing third party content
  • An opt-out option is available in the confirmation and a reminder test is sent when you subscribe to third party content
  • Regularly monitor your usage and charges via My Optus app
  • Familiarise yourself with the purchasing terms and conditions. This will help you understand pricing and whether a purchase is set as an ongoing subscription or a one-off content purchase
  • If you have family or friends using your device, it’s best to monitor what they click on, as they may accidentally accept charges for third party content
  • To suspend or adjust your content spend limit, check out How to check usage & manage spend for steps

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Who to contact about content

If you have a query about the content you have purchased, including the price or terms and conditions, you should contact the helpline number during business hours of the third party content provider. You can find the helpline details for the provider on your Optus bill or on the text messages received.

If you're having trouble finding the helpline number for content purchased via Premium SMS, you can also use the free online tool at 19SMS.com.au by entering the 19x number of the third party content provider.

If you have trouble contacting your third party content provider, we can help point you in the right direction. Click here to chat with us.

If you have attempted but not resolved your content query by contacting Optus and the third party content provider, you can seek assistance from the Telecommunications Industry Ombudsman (TIO). Call 1800 062 058 or visit the TIO website.

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If you're a Mobile Broadband or Home Wireless Broadband customer, your situation remains the same. Head over here for more information.