What to Expect with Optus NBN - Fixed Wireless

Congratulations, you're now on your way to enjoying NBN internet from Optus!

You're probably wondering, what happens next? Well, we've put together this handy quick reference with the steps that we’ll take to keep you in the loop.

Getting to know - NBN Fixed Wireless

NBN Fixed Wireless delivers a more stable service than Mobile Broadband. NBN Fixed Wireless is built to service a predictable number of users, who are not changing location. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof.

Diagram showing how NBN Fixed Wireless works

If the nbn™ has been connected at your address before

Installation is as easy as plugging in your WiFi modem to the existing NBN connection box once the NBN service has been activated at your premises, simple! 

If you’re not sure if your address is already connected to nbn™, no worries - we’ll let you know what’s involved in the email or letter that we send.

Remember, we’ll send you an SMS to let you know when the activation has been completed.

If this is a brand-new nbn™ connection

Most Fixed Wireless connections require you to be home for the whole appointment, but we’ll let you know via SMS if you need to be there. This is so that the nbn™ Technician can connect the utility box and cable outside of your premises - please be patient though as this may require digging a trench, drilling a small hole in the wall and/or clearing vegetation.

The Technician will then install a connection box inside your premises for your modem to plug into so you'll need to consider beforehand where you'd like your modem to be located. Once you've let the Technician know where to install the connection box, the appointment can take up to 4 hours to complete and please note that if you’re renting, you’ll need your landlord’s permission to proceed with the connection.

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How will I be notified of what's happening?

1. Order Confirmation

When you order Optus NBN, we’ll send you an order confirmation email and/or SMS with your order number, and a link to track your order, to keep you updated on what will happen next.

2. Appointment Confirmation and Reminder

If an nbn™ Technician is required to install the internet and/or phone service for you, we’ll send you an SMS within three (3) days of ordering your new service to confirm when the nbn™ Technician will attend. If you need to reschedule, please chat to us here, however we strongly recommend you keep your appointment. Less than 48 hours’ notice may incur a cancellation fee.

If you have also booked a Professional Installation the details of your Optus appointment are included at the bottom of the SMS.

We’ll then send you a handy reminder within two (2) days of the nbn™ installation, just in case it may have slipped your mind!

3. Pre-Activation Information

You’ll receive a letter and a booklet from us seven (7) working days before your nbn™ installation which contains more detailed information about your nbn™ appointment, and account details such as your new username and temporary password. Please read as they include important information about your installation and details to set up Optus My Account.

4. Self-Installation Kit

We’ll send out your Self-Installation Kit (SIK) up to seven (7) days before the installation date. This SIK contains an Ethernet cable and if you don't already have one, a shiny new nbn™ compatible modem too.

Need help setting up your modem? Check out the NBN Fixed Wireless Quick Start Guide.

5. nbn™ Appointment Finished

You’ll receive a confirmation SMS once the nbn™ has been connected at your premises, which means it’s time to plug in your Optus WiFi modem.

6. Connecting Your Phone

If you’re transferring or “porting” your phone number across to Optus you may also receive an SMS to let you know once this has been completed.

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