Quick Start Guide: Optus DSL

This guide will provide you all the information needed to connect your new Optus modem once your property has been connected to Optus network.

In order to get started you will need the emails sent to you after you signed up in particular the second email we sent you called "Step 2: Here's your connection date and important info" - this email will have your username and password.

Install your Modem and Phone

Heads-up: Make sure you don’t switch off your modem for at least 10 minutes after plugging it in.

Step 1

Plug the Line Filter into your wall socket.

Connecting your modem with a line filter attached

Step 2

Grab the grey cable and plug one end into the port labelled ADSL on the back of the filter. Plug the other end into the grey port labelled DSL on the back of the modem.

Step 3

Connect your phone to the port labelled phone on the line filter.

Ensure that all telephones in your property are fitted with a line filter regardless of where your modem is plugged in.

DSL line filter

Step 4

Plug in the power cable to the modem and into a power socket and switch it ON.

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Not planning on using your home phone?

If you are not planning on using your phone or haven’t got a phone to plug in yet setting up your modem will be slightly different as you won’t need to use the filter.

Heads-up: Make sure you don’t switch off your modem for at least 10 minutes after plugging it in.

Step 1

Grab the grey cable and plug one end into your wall socket. Plug the other end into the grey port at the back of the modem, labelled DSL.

Connecting your modem straight to the wall socket

Step 2

Plug in the power cable to the modem and into a power socket and switch it ON. The lights on your modem will start flashing; make sure you don’t switch off your modem for at least 10 minutes after plugging it in.

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BYO Modem?

Want to use your own modem on your Optus DSL connection? There are things that you might need to consider so you can get the most out of your service.

If you are using the Optus modem, you can skip ahead to the next section.

Limited Support

For non-Optus supplied modem users, Optus Broadband Customer Support is limited to assistance with your account; online services (such as email) and your connection. For specific device information about your modem please refer to the manual that came with your selected device.

Cannot Connect?

You must plug in your Optus supplied modem in first to activate your connection - once your service is activated and working, then you can swap the connection over to your own device.

Your Optus supplied modem has been configured to connect automatically to the network, in order to use your non-Optus supplied modem you will need to add your Optus username and password into your modem manually. Refer to the manual for your device for instructions on how to do this.

You can find your username and password in your welcome letter or email.

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Connect to your modem

Now that you have your modem installed it’s time to get your devices connected to the modem.

How you would like to setup your internet connection?

To get the best experience, Optus recommends connecting using Ethernet Cable.


Ethernet

Grab the Ethernet cable with yellow connectors, connect one end of the cable to a yellow Ethernet port on your new modem and the other to an Ethernet port on your computer

Connecting your modem via Ethernet cable

WIFI

Just so you know, WiFi is a slower technology than using Ethernet cables, so choosing WiFi might mean you’re not using your connection to its full potential.

What sort of device would you like to setup your internet connection on?


Computer

Step 1

Locate the WiFi settings on your computer; these will vary depending on your operating system.

It should look something like this on your computer:

WiFi symbols

Step 2

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

WiFi information card

Tablet/Phone

What type of device are you using?


Apple (iOS) - Modem Setup for Apple Devices

Step 1: Find your WiFi Settings

  • Tap Settings
  • Tap Wi-Fi

Step 2: Turn on WiFi

  • Tap the indicator next to "Wi-Fi" until the function is turned on
  • A list of WiFi networks within range will be displayed

Step 3: Connect to your Modem

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

Follow the instructions on the display to enter the password (also on the magnet) and tap Join

  • A ServiceNet window will pop up, select Cancel
  • A new pop up will show 3 options - select Use Without Internet (There will now be a blue tick next to the WiFi Network Name)

Step 4: Return to the home screen

  • Tap the Home key to return to the home screen

Android - Modem Setup for Android Devices

Step 1: Find your WiFi Settings

  • Tap Settings
  • Tap Wi-Fi

Step 2: Turn on WiFi

  • Tap the indicator next to "Wi-Fi" until the function is turned on
  • A list of WiFi networks within range will be displayed

Step 3: Connect to your Modem

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

Follow the instructions on the display to enter the password (also on the magnet) and tap Join

  • ServiceNet window will pop up, select Cancel
  • A new pop up will show 3 options - select Use Without Internet (There will now be a blue tick next to the WiFi Network Name)

Step 4: Return to the home screen

  • Tap the Home key to return to the home screen

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Get Online

Step 1

Open up your web browser and type "192.168.0.1" in the address bar - this should take you to the screen below (this screen can also be found by clicking on setup & configuration under ADSL Login for future reference):

Modem firmware screen

Step 2

In the Optus email address field, delete the details in there and enter your Optus username Optusnet email address (you will have received this in the second email that we sent you called "Step 2: Here's your connection date and important info").

Step 3

Enter the password we also provided in the same letter; Click on save & apply

Step 4

You should then be sent to the screen below:

Modem firmware screen

Step 5

You modem will automatically reset itself - please allow a few minutes (up to 30 minutes) for the modem to complete this process.

Step 6

Once your modem has restarted open your browser and visit 192.168.0.1 now click on setup and configuration (it’s on the left hand side)

Step 7

In Setup & Configuration you need to click on ADSL2+ login

Step 8

You will see the username and password fields just like in step 1, fill in with the same username and password from the email we sent you (this step is to save the password into the modem so you don’t have to type it in every time you go online) now click save & apply

Step 9

Now go and visit your favourite website

Congratulations! You should now be able to browse the Internet.

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Troubleshooting

If you're unable to connect please try these troubleshooting steps. If the guide is unable to help you restore your internet connection it will provide you with info on how to report the fault to us.

Step 1: Restart Your Computer

Please turn your computer off, wait 30 seconds and then turn it back on. This will allow its operating system to refresh, update and reset its connection to your Optus modem.

Once it's restarted check if you're able to reconnect to the internet. If not, continue to the next step.

Step 2: Restart Your Modem

Remove the power cable from the back of your modem for 20 seconds, then plug it back in.

Wait approximately 10 minutes for the lights on the modem to become stable.

Try and bring up your favourite page on your device; Not able to browse? Continue onto next step

Step 3: Check Your Wiring

Please check that all telecommunication devices connected in your property have a filter connected correctly.

DSL line filter

These could be, but are not limited to:

  • Phone Socket Adapters (including: Double Adapters)
  • Cordless Phones
  • Extension Cords
  • Other Computers, Dial Up or DSL Modems
  • Answering Machines
  • Printers/Copiers with Fax capabilities
  • Pay TV Boxes
  • Back to Base Alarms
  • Surge Protectors
  • EFTPOS Machines

Check all the devices in your home that are plugged into a phone line and ensure they also have a filter plugged in, after doing this please try your connection again.

Are you able to connect to the internet? If not, continue to the next step.

Step 4: Check the Modem Connection

On your modem, the DSL light is:

This is where the DSL light is

  • OFF: Check the cabling from the Wall Socket outlet is connected properly to the DSL port on the back of your modem and the filter
    • Cabling OK? Continue to the next step
  • ON: The cable from the Wall Socket to the DSL port is connected and the service is synchronised
    • Unable to browse? Continue to the next step
  • BLINKING (SLOW): Searching for sync (or connection) to our servers, please allow a few minutes for sync to complete
  • BLINKING (FAST): Sync (or connection) to our servers is in progress, please allow a few minutes for sync to complete

Step 5: Check Data Connection to Your Modem

On your modem, the Internet light is:

This is where the Internet light is

  • RED: No data connection
    • Check the cabling from the nbn™ Wall socket to the modem. Is it plugged in properly into the DSL port on the back of your modem & filter?
    • Try and open a webpage on your device, does it say ServiceNet? That means the username and password in the modem is not matching our network information; try the steps in the Get Online section
    • Cabling right and Username password correct? Continue to the next step
  • GREEN (SOLID): Your modem is connected to an active internet connection, however no data is being transferred.
    • Try and bring up your favourite page on your device; Not able to browse? Continue to the next step
  • Blinking: Your modem is transferring data over an active internet connection.
    • Try and bring up your favourite page on your device; Not able to browse? Continue to the next step

Step 6: Check Your Wireless

If you are connecting over WiFi we will need to check how your wireless connection is working.

On your modem, the Wireless light is:

This is where the Wireless light is

  • OFF: Your WiFi is off. To switch on, push the WiFi On/Off button on the front of the modem
  • ON: WiFi is connected with no data being transferred
    • Restart the WiFi connection by push the Wi-Fi On/Off button on the front of the modem
  • BLINKING: This is normal, WiFi is connected and data is being transferred over WiFi

Can’t Connect over WiFi?

  • If possible try connecting to the modem via Ethernet Cable
  • Refresh your modem connection by turning your modem off and on again, and also your computer/device at the same time, and allowing a few minutes to start a fresh connection

Step 7: Need Help?

Thanks for doing this troubleshooting with us, in most case it resolves these types of problems. It appears, however, that the reason behind the connection issue is more complex.

  • For people-powered support you can ask, answer and join the discussion at Yes Crowd
  • Alternatively, please contact us so that we can assist

Call us on 13 13 44

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