Quick Start Guide: Optus Cable

This guide will provide all the information you need to set up your Optus modem once your property has been connected to Optus Cable.

Install your modem and WiFi gateway

When your connection is activated we’ll send an SMS to let you know.  If you plug in your Optus modem before your service is activated, the lights on the modem won’t flash. If this happens, just leave the modem plugged in and the modem will complete the connection automatically when the service is activated.

Step 1 - Disconnect your old modem (if you have one)

  • Unplug everything from your old modem and put it to one side. You won’t need the modem anymore
  • Leave the existing coaxial cable connected to your wall socket as you’ll connect the new modem to it
  • To recycle your old modem, go to recyclingnearyou.com.au/ewastescheme to find out how to dispose of it

Step 2 - Connect your new cable modem

  • Attach the coaxial cable from the wall socket to the cable port on your new Netgear modem
  • Put the power adaptor into a power point and attach the other end to your new modem in the port marked PWR. Turn the power on
  • The lights will flash on your modem as it sets up, this can take up to 15 minutes

Image of the Optus Cable modem

Step 3 - Connect your new Sagemcom WiFi gateway

  • Take the Ethernet cable (red connectors) and plug one end into the red port labelled WAN on your Sagemcom gateway
  • Plug the other end of the Ethernet cable (red connector) into your modem in the yellow port marked Ethernet
  • Plug the power adaptor into a power point and the other end into the Sagemcom WiFi Gateway. Switch both on

Image showing the back of the Gateway

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Install your phone (if you have one)

Your modem is now installed, now it’s time to plug in your phone.

If you already have a home phone: unplug it from the existing wall socket and into phone port 1 on the back of your modem, (as you won’t need to use the wall socket any more).

  • Is it cordless? - If so, make sure your phone is connected to a power point and is switched on

Got a new home phone? No problem. Plug one end of the phone cable into the back of your phone and the other end into the phone port 1, (in the back of your modem - port labelled below).

IMPORTANT! Please don’t attach your phone to the telephone ports on the Sagemcom WiFi gateway

Image showing the connection path

Let’s test it out. Pick up the handset – got dial tone? If you do, you’re all set up!

No dial tone? Check that the phone light is on and not blinking. If it’s not, wait a few minutes and try again. If after 15 minutes the light isn’t on and you still can’t get a dial tone, perform the troubleshooting steps outlined in the section below.

Heads up: If you’re porting your number to Optus, it may take a day or two to complete if you started the port outside of 8.30am– 4.45pm, Monday to Friday AEDT/AEST. You will be able to make calls once the modem has been activated, however, you won’t be able to receive calls on this number until the port is complete. We’ll send you an SMS when it’s completed.

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Connect to your modem

You have now plugged your modem into the gateway, now it’s time to get your devices connected to your modem.

How you would like to set up your internet connection?

To get the best experience, Optus recommends connecting using Ethernet Cable.


Ethernet

Grab the Ethernet cable with yellow connectors, connect one end of the cable to a yellow Ethernet port on your Sagemcom gateway and the other to an Ethernet port on your computer.

Image showing the connection to your computer

WIFI

Just so you know, WiFi is a slower technology than using Ethernet cables, so choosing WiFi might mean you’re not using your connection to its full potential.

What sort of device would you like to setup your internet connection on?


Computer

Step 1

Locate the WiFi settings on your computer; these will vary depending on your operating system. It should look something like this:

WiFi symbols

Step 2

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

WiFi information card

Tablet/Phone

What type of device are you using?


Apple (iOS) - MODEM SETUP FOR APPLE DEVICES

Step 1: Find your WiFi Settings

  • Tap Settings
  • Tap Wi-Fi

Step 2: Turn on WiFi

  • Tap the indicator next to "Wi-Fi" until the function is turned on
  • A list of WiFi networks within range will be displayed

Step 3: Connect to your Modem

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

Follow the instructions on the display to enter the password (also on the magnet) and tap Join

Step 4: Return to the home screen

  • Tap the Home key to return to the home screen

Android - MODEM SETUP FOR ANDROID DEVICES

Step 1: Find your WiFi Settings

  • Tap Settings
  • Tap Wi-Fi

Step 2: Turn on WiFi

  • Tap the indicator next to "Wi-Fi" until the function is turned on
  • A list of WiFi networks within range will be displayed

Step 3: Connect to your Modem

Select your WiFi network from the list of available networks. If your modem comes with dual-band WiFi, you’ll see two options when you’re scanning for available WiFi hotspots.

One hotspot will have a name that matches your WiFi fridge magnet which came with your modem; the other has the same name but also “_5GHz” at the end. Choose this second one for the best performance.

To make it as easy as possible, the password is the same for both.

I don’t see two WiFi hotspots

Don’t worry if you don’t see both. Simply connect to the available option. This might happen because some devices aren’t able to connect to the 5GHz band.

Follow the instructions on the display to enter the password (also on the magnet) and tap Connect

Step 4: Return to the home screen

  • Tap the Home key to return to the home screen

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Get online

Now it's time to confirm your internet connection

Open up a web browser on your computer or device, type 192.168.0.1 in the Address Bar, then hit Go. You should see the screen below:

Modem firmware screen

If you don’t see this screen please try your favourite web page, if it loads properly you are online, if it still doesn’t work take a look at the steps in the troubleshooting section below.

Heads up: 192.168.0.1 is your modem set up page, keep the address handy as you may need to visit here again. For a guide on the features of your new Optus modem see our Device Manuals page.

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Testing your connection

Important! After you’ve plugged your modem in, please leave it switched on for at least 10 minutes to give it time to set up properly.

  • Click on your web browser and type in newmodem.optus.com.au
  • Log in with your OptusNet username and password
    • The username you need is your OptusNet email such as johncitizen@optusnet.com.au, you won’t find these details on the magnet that came with the modem
    • If you’ve forgotten your username and password, please visit optus.com.au/support
  • Follow the prompts to activate your new modem

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Troubleshooting and security

If you're unable to connect please try these troubleshooting steps. If this guide is unable to help get your internet connection up and running it will provide you with info on how to report the fault to us.

Restart Your Modem and Sagemcom WiFi gateway

Turn off the power at the back of both devices, wait 10 seconds and turn on the power for the modem first, then the gateway.

Wait a few minutes for the devices to restart which will reset your connection. 

If you've forgotten or lost your WiFi password

If you haven’t changed the settings on your magnet

  • Your WiFi network name (SSID) and password (WPA passphrase) are printed on your magnet. They’re also printed on the bottom of your modem

If you’ve changed the settings provided on the magnet

  • Complete a factory reset and the settings will revert to the original ones on your magnet
  • To do a factory reset, insert something sharp (like a pen) in the reset button on the back of your modem
  • Once completed, you'll need to connect to the modem again

Increase your WiFi gateway security

You can increase your WiFi security by adding an administration login password.

  • Open your browser and go to 192.168.0.1 
  • Click on Management in the menu, then Access Control
  • Tick the box next to Enable Optus Secure Profile, then enter your new password in the boxes below
    • The old password is optus
  • Click on the Apply/Save button - your gateway is now protected by your new password

Still Need Help?

Thanks for troubleshooting the issue, in most case it resolves these types of problems. It appears, however, that the reason behind the connection issue is more complex.

  • Please visit optus.com.au/support and we’ll help you get going as quickly as possible
  • For people-powered support you can ask, answer and join the discussion at Yes Crowd
  • Alternatively contact us so that we can assist

Call us on 13 13 44

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