Your Bill Explained

This page shows you the layout of your bill and explains what happens with monthly/recurring charges if this is your first bill, you’ve changed plans, or changed ownership. Our glossary of billing terms provides a detailed explanation of charges that may also appear on your account.

We're currently upgrading our billing systems, so if your account number starts with a 62, click here. Otherwise watch this video, or you can read an explanation below.

Email Bill

If you've chosen to have an online bill, it will look like this:

Email Bill Image

  1. The top section of the summary tells you the amount of your previous bill, payments made, plus any outstanding balance, the current bill amount and the total amount due

  2. In the email you'll find your account number which you'll need to reference when paying, or enquiring about your bill

  3. 'This Bill Due Date' tells you when your current bill needs to be paid

  4. By clicking 'Click Here To Pay' you can pay your bill online, or you'll find the Bpay biller code to pay via your bank

  5. 'The SMS 9999 Menu' provides you access to self-service options for billing queries, or service changes

  6. 'How does this bill compare to previous months?' shows the difference in the current bill spend from your previous month

  7. 'Your services on this bill' shows the service(s) that the bill amount relates to

  8. My Account provides you with a detailed breakdown of the email bill summary

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Your Bill - First page summary

If you've chosen to have a paper bill, it will look like this:

First page summary

We provide you with a snapshot of your bill:

  1. The top section of your bill shows the invoice period, your account number for payment, a snapshot of previous/current bills & payments, how much to pay and when

  2. 'Your Recent Charges' provides a comparison of your 3 most recent bills

  3. 'Your Account Summary' displays your last bill amount, payments made and any adjustments

  4. 'This Bill' lists a summary of account charges, service charges incurred by each service and the total amount for the bill. This is broken down further for you in the service summary. If you have direct debit the total amount due will be debited on the due date

  5. At the bottom of the page you' ll see our payment options – please disregard if you’ve set up direct debit

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Your Bill - Account summary

Your paper bill account summary will look like this:

Account summary

  1. 'About Your Account' shows the total account charges incurred by each service appear and will be broken down for you in the service summary

  2. 'Account Summary' displays your services if you share data. You’ll see the total amount available, which services have used it and how much. If you’ve exceeded your shared data allowance, additional data charges will appear against the primary service

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Your Bill - Service summary

Your paper bill service summary will look like this:

Service Summary

  1. The 'Optus Telephone Service Summary' shows a summary of charges for each service, the monthly recurring charge and total charge excluding GST

    1. If this is your first bill, or you’ve changed ownership, see 'Recurring charges in our glossary of billing terms for an explanation of pro-rated recurring charges

    2. Charges for TV packs are charged in monthly blocks and are not pro-rated

    3. If you’ve changed your plan/packs/content or disconnected a service and this is your final bill, a credit adjustment for any unused period of the charge will appear here

  2. The Plan ID & link listed under the service can be used to access your Critical Information Summary (CIS), which is a detailed guide to each plan outlining prices, inclusions, terms & conditions

  3. Your 'Optus Telephone Service' section breaksdown the 'Optus Telephone Service Summary'. This shows the total charges for each service, associated recurring charges, additions to your plan like bolt-ons, purchased packs (e.g. Optus Sport), content and usage over the plan inclusions

Details usage can be viewed in My Account.

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Glossary of Billing Terms

If you'd like an explanation of a term that appears on your bill, choose an option below:

  • Additional data level
  • If you’ve exceeded your shared data allowance, additional data charges will appear against the primary service.

    If this is your first bill and you haven't exceeded your normal data allowance, it's likely your current plan wasn’t active for a whole month when your bill was issued, so you only receive the equivalent proportion of the included data allowance for that period.

  • Adjustments
  • Any credit or debit adjustments applied to your account since the last bill, (excl.GST). 

  • Bundled discount
  • Discount offer for having more than 1 active service type which are associated with each other.

  • Change of service
  • For Yes TV featuring Foxtel, if you've changed your channel package part way through the month, a credit (CR) is placed on the account for the previous package and a partial charge for the new package is billed in its place for the same period. You'll also be credited the GST paid in advance.

  • Community calls
  • A 'Community call' is a call that would otherwise be charged at National call rates. With community calls, the charging zone in which the calling party is located is not adjacent to the charging zone in which the called party is located. However, Optus has designated the two areas to have a community interest and therefore charges a reduced 'Community Call' rate between the two areas.

    More information is available in the Home Phone Standard Form of Agreement (SFOA).

  • Connection fee
  • Charge for connecting the service.

  • Data contribution
  • The amount of data a plan or bolt-on provides to be consumed.

    Detailed information on how we calculate your data charges is contained within the Postpaid Mobile Broadband Standard Form of Agreement (SFOA)

  • Data reset
  • The ability to double your chosen plan's normal monthly data allowance within the billing period.

  • Downgrade fee
  • Charge for changing from a contracted plan to a plan with a lower price point.

  • DTV access fee
  • Digital TV Subscription Plan.

  • Early recontract fee
  • Charge for ending your current contract early to sign up to a new one.

  • Early termination fee based on contract
  • Charge for terminating the service prior to the end of the contracted period.

    If this is your final bill after disconnection, click here.

  • Early termination fee offer
  • Fee charged when a contracted data sharing plan is terminated prior to the contract end date.

  • Early termination penalty offer
  • Fee charged when a contracted Non-Data Sharing Plan is terminated prior to the contract end date.

    If this is your final bill after disconnection, click here.

  • Foxtel first outlet installation
  • Charge for physical installation of the initial Optus TV featuring Foxtel outlet.

  • Handset rental
  • Monthly charge for rental of a telephone handset.

  • Installation fee
  • Charge for physical installation of a service.

  • Late payment fee
  • Fees that may apply if the total bill amount is not paid by the due date:

    • More than $50 but less than $100 - $15.00 (No GST is payable)
    • More than $100 - $15.00 plus 2% above the prime lending rate charged to us by our principal bank calculated daily on the unpaid amount above $100 (including any late fees already incurred)
  • Line rental/network access
  • Fixed Monthly Charge for the main plan.

  • MBB Travel pack
  • Pre-purchased pack $10/day to get 200MB data to use in Zone 1 Countries. Multiple days bought as a single pack allows you to use your total data allowance over those days.

  • Non-direct debit fee
  • $2.20 fee applied if account is not paid via direct debit.

    This fee can be avoided if paying with direct debit.

    Note. A stored credit card payment within My Account is not the same as a direct debit card payment. Stored credit card payments are manual and can still incur a 0.427% (incl. GST) credit card payment fee. This also applies for manual online payments via Pay My Bill.

  • Other charges and credits
  • Charges or credits applied to the service not part of the current plan.

  • Paper invoice fee
  • $2.20 fee for producing and sending a paper bill. You can switch from paper bills to electronic bills via My Account, or Member Services.

  • Principal service
  • The main service to which any additional data level is charged to.

  • Recurring charges
  • Ongoing monthly charge for a plan or bolt-on.

    If this is your first bill, or you’ve changed ownership, you’ll have repeated recurring charges with different invoice periods:

    • The first charge is from the connection/change date of your plan/bolt-on/pack, until the end of the current bill's invoice period
    • The second instance is to bring the same plan/bolt-on one month ahead of this bill's invoice period. Only one charge will appear on your next bill
  • Roaming call/SMS/GPRS charges-GST free not included in current plan benefit
  • Charges for usage made outside of Australia via our overseas carrier partners.

  • Shared data SIM fee
  • One-time charge for a data only service with no data inclusions but enabled to share in the available data pool.

  • Share plan services
  • Service eligible to access shareable data allowance.

  • Total data to share
  • The total amount of data available to share between all eligible services.

  • Travel pack
  • Pre-purchased pack $10/day to get Unlimited Talk & SMS plus 100MB data to use in Zone 1 Countries. Multiple days bought as a single pack allows you to use your total data allowance over those days.

  • Yes TV connect STB
  • Your Fetch charges will appear on the bill of the service it's linked with (e.g. Home Broadband or Mobile Phone). The Fetch monthly service charge will appear in the 'Recurring Charges' section of your bill.

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You can view detailed usage for your current bill and manage your account via My Optus App for Mobile Services, or My Account for eligible services.

Still got a question? Please chat with us now.