Activate or Replace a SIM Card: Prepaid
If your Optus Prepaid number is active and you need the SIM replaced, or you’d like to activate a new SIM, all the information you need is here.
First, back up your old SIM card. You can get help here. Then follow the prompts to:
- Activate your SIM here or;
- Replace your SIM via My Account or online
While you wait for your new SIM to be activated:
- Insert your new SIM card into your device
- Change your new SIM card PIN from the default (0000)
- Periodically turn your device off and on until your replacement SIM has activated
- You will see Optus next to the coverage bars once the SIM is active
- To manage your account for mobile devices including tablets, download the My Optus app
- If you have a USB modem, connect it to your computer and install the connection software. For device help, Click here
If you’re experiencing SIM card, or activation issues, click here for help.
