How to Set Up, Change or Cancel Direct Debit

Important: We're currently upgrading our billing systems, so if your account number starts with a 62, click here.

Use direct debit to automatically pay your account. Direct debit is free to use, even if you're paying with a credit card.

Set up direct debit

To set up direct debit, follow one the instructions below:

  • In the My Optus app: Select Billing > Manage direct debit > Follow the prompts
  • In My Account: Under Your Bills > Select Direct debit > Follow the prompts 

Further Help

  • If you want to use your credit card, please use My Account. This option is not available through the My Optus app
  • If you're unable to set up direct debit in My Account, complete the paper application form. The return address can be found on page 2
  • Some Fixed services may not have the functionality to set up direct debit using My Account

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Change / cancel / view direct debit

To change or cancel direct debit follow the instructions below:

  • In the My Optus app: Select Billing > Manage direct debit > Follow the prompts  
  • In My Account: Under Your Bills > Select Direct debit > Follow the prompts 

Further Help

  • It can take up to 24 hours for My Account to show the changes you have made to your direct debit
  • Cancelling direct debit may incur an account processing fee and can take up to 72 hours to be processed
  • If you have a payment due within this timeframe, a cancellation may not prevent the direct debit from occurring

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FAQs

You'll have to arrange a different payment method if you've already received your bill or have set up direct debit too close to your bill's issue date.

Once direct debit is active, any balances that are owing (including amounts in arrears) will be deducted automatically on or just after your bill's due date (within 4 days).

This depends on the type of service you have with us:

Home Phone / DSL Broadband / Mobile Phone / Mobile Broadband
You'll continue to receive your bill every month before the direct debit payment is due.

Cable Broadband / Optus TV
You'll receive a bill to confirm the amount charged. As the billed amount is the same each month, you won't receive another bill unless this changes.
Note. The account processing fee ($2.20 per month per service) is waived when using direct debit.

The first page of your bill, under Your Account Summary will refer to your account being paid by direct debit.

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