How to Upgrade Your Postpaid Phone / Tablet

Postpaid services

First, check your contract end date. If you are still in contract, you may be eligible for New Phone Trade Up or Flex Upgrade (see your Critical Information Summary to confirm). Learn more about New Phone Trade Up / Flex Upgrade for:

If you’re not eligible for New Phone Trade Up / Flex Upgrade, you can still upgrade online or in-store, but there may be charges associated with cancelling early as outlined in your Critical Information Summary.

Prepaid services

To upgrade your Prepaid device, purchase a new device online or in-store and pop your existing Optus Prepaid SIM into the device. If your existing SIM doesn’t fit, you can: