How to Get Your Bill's Balance & Due Date

There are a number of ways to check your current balance or find out when your bill is due. Typically the due date of your bill is 14 days from the issue date.

Choose an option below for more information.  

Using your Mobile device: via the App, SMS or Calling

Mobile Phone Bill Balances

These options are available 24/7 and are free to use from your Optus service within Australia, simply choose the one you prefer!

Mobile Broadband Bill Balances

  • SMS: Use Optus SMS Menu. Text the number 2 to 9999 from your Optus Mobile Broadband application ~ sms capable devices only
  • Call: Contact us

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Fixed Phone or Broadband Bill Balances

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Using your PC: via My Account or Member Services

My Account ~ most services

To check your balance and due date, log into My Account.

Member Services ~ Cable and Resale services only

To check your balance in Member Services:

  1. Log into Member Services

  2. From the menu on the left: Select the account you want to view, then click Manage Online Bills 

  3. Click View Bills

  4. In the main pane, from the drop down menu: Select the account number you want to view

  5. The live balance for the selected account number will display

Do I use My Account or Member Services?

This depends on the type of service(s) you have. For assistance with online billing, eligibility and functions, check out this article.

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Prepaid Balances

For information on Prepaid Balances, check this article instead.