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My Optus Service Is Not Working: Troubleshooting Index

This page provides an index of our most commonly used troubleshooting articles.

Optus Service & Network Status

You can also check our network status page to see if your service is impacted by a network outage.

Password & Username Help

  • My Account Log In Help
  • Email Account Log In Help
  • Modem/ Router Access Help
  • Internet Access/ ServiceNet Log In Help

Service Difficulties & Faults

Mobile Phone

Fixed Phone

  • Physical / Liquid Damage Phone
  • Freezing/ Software Issues
  • Power & Charging Issues
  • Display/ Audio Issues
  • Reception
  • Phone Features Problems e.g. Wifi/ Camera/ MMS etc.
  • Other Mobile Device Issues
  • No Dial Tone
  • Not Receiving Calls
  • Noise On Phone Line
  • Receiving Unwelcome Calls
  • Faulty Socket or Wiring
  • Faulty Handset

Cable Broadband

DSL Broadband

  • Can't Connect
  • Slow Browsing
  • Dropouts
  • Modem User Guides
  • Can't Connect
  • Slow Browsing
  • Dropouts
  • Modem User Guides
  • DSL Quick Start Guide

NBN Broadband & Phone

Mobile Broadband

  • Home/ Office Phone Not Working
  • Slow Browsing/ Dropouts
  • Can't Connect to Internet
  • Modem User Guides
  • NBN Quick Start Guides
  • Can't Connect
  • Slow Browsing/ Dropouts
  • APNs & Technical Information

Home Wireless Broadband

Fetch

  • Can't Connect
  • APN & Technical Information
  • Fetch Troubleshooting
  • Parental Control PIN/ Help
  • Retrieve Activation Code

Optus TV feat. Foxtel

 

  • Remote Control Not Working
  • Set Top Box Not Responding
  • Set Top Box Reset
  • Channel Tuning Help
  • Parental Control Help

 

 

Related Searches

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