Mobile Phone

Fixed Phone

• Physical / Liquid Damage Phone
• Freezing/ Software Issues
• Power & Charging Issues
• Display/ Audio Issues
• Reception
• Phone Features Problems e.g. Wifi/ Camera/ MMS etc.
• Other Mobile Device Issues

• No Dial Tone
• Not Receiving Calls
• Noise On Phone Line
• Receiving Unwelcome Calls
• Faulty Socket or Wiring
• Faulty Handset

Cable Broadband

DSL Broadband

• Can't Connect
• Slow Browsing
• Dropouts
• Modem User Guides

• Can't Connect
• Slow Browsing & Dropouts
• Modem User Guides
• DSL Quick Start Guide

NBN Broadband & Phone

Mobile Broadband

• Home/ Office Phone Not Working
• Slow Browsing/ Dropouts
• Can't Connect to Internet
• Modem User Guides
• NBN Quick Start Guides

• Can't Connect
• Slow Browsing/ Dropouts
• APNs & Technical Information

Home Wireless Broadband

Fetch

• Can't Connect
• APN & Technical Information

• Fetch Troubleshooting
• Parental Control PIN/ Help
• Retrieve Activation Code

Optus TV feat. Foxtel

• Remote Control Not Working
• Set Top Box Not Responding
• Set Top Box Reset
• Channel Tuning Help
• Parental Control Help