Modem Equipment, Setup & User Guides: Fixed Broadband

This article provides support information for Optus-supplied modems, plus a list of modems that have been approved by Optus for use on our network.

Using an Optus-supplied modem allows us to provide support for connecting and troubleshooting your equipment. It will also allow us to confirm that your service is working, which is required by law for nbn™ services.

If you decide not to use the modem we supply, the support we can provide may be limited. You can find the settings required to manually configure equipment to the Optus network in Home Broadband technical settings.

Currently supplied modems

Optus supplies the following modems / gateways for nbn™, Optus Cable and Optus DSL connections. Support for these modems can be found in the relevant Quick Start Guide for your broadband connection.

CURRENTLY SUPPLIED MODEMS

Model

Supplied With

Support Links

Sagemcom F@st 3864V3 OP
Sagemcom F@st 3864V3 AC

Optus nbn
Optus DSL
Optus DSL Direct

Quick Start Guides

Netgear CG3000 V2

Selected Optus Cable plans

Device Guide
Quick Start Guide [PDF]

Netgear CM500V +
Sagemcom F@st 3864V3 AC
(modem + gateway bundle)

Selected Optus Cable plans

Quick Start Guide
Netgear CM500V support page

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Approved nbn™ modems

Optus is required by law to confirm your nbn™ service is working. We may not be able to confirm this if you do not use the modem Optus supplies you. If you're experiencing issues with your nbn™ service, chat with us so we can rectify them.

Below is a list of Optus-approved nbn™ modems.

CURRENTLY SUPPLIED BY OPTUS

Model

Support Links

Sagemcom F@st 3864V3 OP
Sagemcom F@st 3864V3 AC

Quick Start Guides

PREVIOUSLY SUPPLIED BY OPTUS

Model

Support Links

Sagemcom F@st 3864

Quick Start Guides
Device Guides

Netgear EVG2000

 

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Approved Optus Cable modems

If you plan to use your own Cable modem, we recommend that you use a DOCSIS 3 compliant modem / router (Minimum DOCSIS 1.1) for your Optus Cable Broadband connection. See our list of approved modems below or chat with us to confirm compatibility.

CURRENTLY SUPPLIED BY OPTUS

Model

Support Links

Netgear CG3000 V2

Device Guide
Quick Start Guide [PDF]

Netgear CM500V +
Sagemcom F@st 3864V3 AC
(modem + gateway bundle)

Quick Start Guide
Netgear CM500V support page

PREVIOUSLY SUPPLIED BY OPTUS

Model

Support Links

Netgear CM500V with Sagemcom F@st 3864 AC
(modem + gateway bundle)

Quick Start Guide
Netgear CM500V support page

 

Other Optus-approved Cable modems

Below is a list of Optus-approved Cable modems. Compatibility can be confirmed with Optus at the time of installation.

Important: Make sure the modem’s theoretical speed is high enough to support your selected plan or Speed Pack.

OPTUS-APPROVED CABLE MODEMS

Model

Theoretical Speed (MBPS)

Cisco EMTA2203

100

Cisco DPQ3212

100

Cisco DPQ3925

100

Motorola SB4100

20

Motorola SB4101

20

Motorola SB4200

20

Motorola SB5100

20

Motorola SB5101

20

Netgear CG3000

100

Netgear CG814WG

30

Netgear CM500V with Sagemcom F@st 3864

100

Netgear CM500V with Sagemcom F@st 3864V3

100

Netgear CVG824G

30

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Approved Optus DSL equipment

If you plan to use your own ADSL modem or line filters, we recommend an ADSL2+ compliant modem to connect to the Optus Direct ADSL network. You can check the list below for approved modems, or chat with us to confirm compatibility.

We use the Annex A specification on the of Optus Direct Network (ADSL 2+). The Annex M specification is not available.

CURRENTLY SUPPLIED BY OPTUS

Model

Support Links

Sagemcom F@st 3864V3 OP
Sagemcom F@st 3864V3 AC

Quick Start Guide

PREVIOUSLY SUPPLIED BY OPTUS

Model

Support Links

Netgear DG834Guv5

Netgear DG834Gv5 support page

Sagemcom F@st 1201 V2

Quick Start Guide

 

Optus-approved ADSL modems

  • D-Link ADSL Modem - DSL 302G
  • Siemens SpeedStream 4200
  • Siemens SpeedStream 4201
  • Netgear DG834GSP
  • Netgear DGN2200

Optus-approved line filters / splitters

  • C10 Communications - Distributed Splitter, 600 series, C10645M
  • C10 Communications - Distributed Splitter, 600 series, C10345M
  • C10 Communications - Remote Splitter, C10100E
  • C10 Communications - Remote Splitter, C10100P
  • TE - Distributed Splitter, 8p Modular sockets with 6p lead - line / phone / modem, DSL0082+

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Approved Optus Home Wireless Broadband modems

Below is a list of modems suitable for Optus Home Wireless Broadband. To manually configure a Home Wireless Broadband modem to the Optus network, see our Broadband Technical Settings page.

SUPPLIED BY OPTUS

Model

Support Links

Huawei B525

Quick Start Guide

Huawei E5186

Quick Start Guide [PDF]

SUPPLIED BY VIVIDWIRELESS

Model

Support Links

Huawei B351s

Quick Start Guide [PDF]

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