Request a Refund or Transfer of a Credit Balance

If your account is in credit, you have 3 options:

  • Wait until the credit amount is deducted from your next bill
  • Request a refund (this will be applied to your original payment method within 5 – 10 business days)
  • Transfer the money to another Optus account (this will occur within 4 business days)

Log in to My Account and navigate to the Billing and Payments section to request a refund or transfer of credit.

Important: We are currently upgrading our billing system. If your account number starts with a 62, requesting a refund is currently unavailable via My Account. Contact us instead.

Before requesting a refund or transfer, please note:

  • Promotional credit cannot be refunded or transferred
  • If you’re a Prepaid customer, you cannot receive a refund of any credit on your account