How to Change your Bill's Postal or Email Address

If you need to update your bill's mailing or email address check out the information below. To switch between paper and online billing, click here.  

Update Billing / Email Address - Most Services

How to change your billing / email address

You can change your billing address and/or email address online using My Account.

If you're moving, please follow the steps in this article instead.  

Billing address not recognised?
  • Try entering 'Flat' or Unit or 'Apartment' or 'Floor' instead of 'Level' etc. 
  • Try entering the main number only to view any available sub-addresses in the results
  • Try a different suburb for the address
  • Ensure the postcode is correct
  • Confirm the street name/locality are correctly spelt

If you're still having difficulty, contact us and we'll make the change for you.

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Online bills

If you wish to have your account sent via email - check in My Account to see if you have activated online billing. 

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Update Billing / Email Address - Cable Telephone only

How to change your billing address

To change your billing address, log into Member Services and follow the steps shown below.  

If you're moving, please follow the steps in this article instead.  

  1. From the left hand menu, select a valid account type, then from the sub-menu select Change Billing Address

    Image showing Member Services menu selections

  2. A new form will open up for you to submit your new billing details

  3. Complete the form and submit your request.

  4. Your change will be completed within 2 business days

How to change your bill's email address

To change your bill's email address, log into Member Services and follow the steps shown below: 

  1. From the left hand menu, select a valid account type, then from the sub-menu select Change Email Address

    Image showing email address fields to edit

  2. In the main screen, enter your new email address details and click Submit. A confirmation email will be sent to your new email address within 5 minutes

  3. Confirm your new email address by clicking on the activation link in the confirmation email that will be sent to your new email address, otherwise your request will not go ahead 

Image showing location of options to select

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