Voicemail Troubleshooting: Mobile Phone
Need some help with your Mobile Phone voicemail? Try out some of these steps to resolve common voicemail problems.
Select the 'symptom' that best describes the voicemail problem you're currently experiencing:
Cancel & Reactivate Diversions
To deactivate any existing diversions - dial the following code into your handset # # 21 # (then press send or call)
Once the deactivation is confirmed, you can then choose when you would like voicemail to answer your calls. For help click on this link.
Add / Change / Remove Voicemail Diversion Settings: Mobile Phone
Cancel & Reactivate Diversions
To deactivate any existing diversions - dial the following code into your handset # # 21 # (then press send or call)
Once the deactivation is confirmed, you can then choose when you would like voicemail to answer your calls. For help click on this link.
Add / Change / Remove Voicemail Diversion Settings: Mobile Phone
What's happening?
Select the description that best explains what you're experiencing when trying to access your voicemailGive us a call!
An incorrect PIN has been entered into the voicemail box system 3 times. Your PIN needs to be reset. Please contact us on 133 937 for assistance
Delete away!
The voicemail box is at capacity. You need to access the voicemail service and delete saved messages. Dial 321 from your handset, listen to saved messages and at the completion of each message press 3 to delete.
Has this resolved the problem?
Great, we're glad we could help.
Please contact us on 133 937 so that we can investigate the issue for you.
Let the tutorial play!
The voicemail setup is incomplete. The entire tutorial needs to be completed for the voicemail system to work. Dial 321 from your handset and follow the steps to complete the tutorial.
Has this resolved the problem?
Awesome, we're happy it's working again!
Please contact us on 133 937 so that we can investigate the issue for you.
Your voicemail isn't (yet) active
Your voicemail box is inactive. You can activate mobile voicemail either via your handset or via the internet. For help click on this link.
Your phone needs to make some noise!
The sounds used for touch-tone dialling on your handset are currently switched off. Refer to your handset user guide for instructions on switching the touch-tones on. User guides and online support for a range of handsets are available at this link
Check or change ring time
You're able to adjust the ring time before a call diverts to voicemail or another number from your mobile handset. For help click on this link.
How to Change the Ring Time Before a Call Diverts: Mobile Phone
Switch off Missed Call Service
To opt out of the 'Missed Call Service' - dial 159 from your handset and follow the prompts. Once the deactivation is confirmed - you can then reset your voicemail diversions. For help click on this link.
Add / Change / Remove Voicemail Diversion Settings: Mobile Phone
Did this fix the problem?
Good stuff! It's great that it's sorted
Please contact us on 133 937 so that we can investigate the issue for you.
Need to check your voicemail from another phone?
For all types of voicemail access scenarios, including from overseas or when using roaming or if you're just at your neighbours, we have all the answers in this article.
