Track your mobile order

You can track your delivery online

You will need your order confirmation number. Please note, temporary order numbers can’t be used to track orders, you will need to wait until you receive your order confirmation email.

Delivery notifications

We’ll text you when the phone is on board for delivery with the driver and once it’s been delivered. The courier will only accept the signature of the Account Holder / Purchaser and will request for photo identification upon delivery. Accepted forms of ID are:

  • Australian Driver's Licence
  • Australian Passport
  • Overseas Passport (in English)

Picking device up in-store

Devices that are to be picked up in store, cannot be tracked online. We’ll keep you informed via text messages as your order progresses and give you a call when it’s ready to be picked up.

Don’t forget to bring valid photo ID, as we'll need to check this before handing over your new phone. 

Accepted forms of ID are:

  • Australian Drivers Licence
  • Australian Passport
  • Overseas Passport (in English)