Can I Use The My Optus App?

Got some questions about how the My Optus app works? Check out these frequently asked questions:

Who can use the app?

Compatible Plans & Services

You need an Optus personal or small business mobile or mobile broadband account to use the My Optus app.  Currently, the app does not support large fleet accounts with small business plans.

Compatible Smartphones & Operating Systems

Mobile Phone

The app is compatible with iPhone running iOS 8.1 (or higher) OR Android running 4.0.3 (or higher).

Tablet

The app will work on most Tablets running iOS version 8.1 (or higher) and Android version 4.0.3 (or higher)

Not all functions are available on all devices.

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Is it secure?

Yes. The 'My Optus' app uses best practice encryption methods when transmitting sensitive information. Any sensitive data is stored locally on your device, which is just one more good reason to ensure that you secure your device with a strong password/ PIN.

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Can I download and use the My Optus app whilst travelling overseas?

Yes, the My Optus app is available in the following countries versions of Apple iTunes & Google Play stores. International Roaming charges will apply.

My Optus app

Albania

Grenada

Paraguay

Anguilla

Guatemala

Peru

Antigua & Barbuda

Guyana

Philippines

Argentina

Honduras

Poland

Australia

Hong Kong

Portugal

Austria

Hungary

Qatar

Bahamas

Iceland

Romania

Barbados

India

Russia

Belarus

Indonesia

Singapore

Belgium

Ireland

Slovakia

Belize

Italy

Slovenia

Bermuda

Jamaica

Solomon Islands

Bhutan

Japan

South Korea

Bolivia

Kazakhstan

Spain

Brazil

Kyrgyzstan

Sri Lanka

Brunei

Laos

St. Kitts & Nevis

Bulgaria

Latvia

St. Lucia

Cambodia

Lithuania

St. Vincent & The Grenadines

Canada

Luxembourg

Suriname

Cayman Islands

Macau

Sweden

Chile

Macedonia

Switzerland

Columbia

Malaysia

Taiwan

Costa Rica

Malta

Tajikistan

Croatia

Mexico

Thailand

Cyprus

Micronesia

Trinidad & Tobago

Czech Republic

Moldova

Turkey

Denmark

Mongolia

Turkmenistan

Dominica

Montserrat

Turks & Caicos

Dominican Republic

Nepal

Ukraine

Ecuador

Netherlands

United Kingdom

El Salvador

New Zealand

United States

Estonia

Nicaragua

Uruguay

Fiji

Norway

Uzbekistan

Finland

Pakistan

Venezuela

France

Palau

Vietnam

Germany

Panama

Virgin Islands

Greece

Papua New Guinea

 

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How do I remove the app?

Simply delete / uninstall the app from your device.

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