My Plan Flex & My Plan Business Flex Plans: How Do They Work?

My Plan Flex & My Plan Business Flex are 24 month leasing plans that we’ve introduced to give you choice and flexibility around when you get a new phone, and how much you pay each month. For more details, select from the options below: 

How do these plans work?

My Plan Flex & My Plan Business Flex plans come with all the same standard voice and data inclusions as My Plan Plus & My Plan Business plans (promotional offers may differ), data pooling with other eligible services on the same billing account, plus great entertainment options.

On My Plan Flex & My Plan Business Flex you have the choice to upgrade to a new phone after 12 months for a $99 fee when you return the current device in good working order and sign up to a new 24 month contract. For more information on upgrading click here.

Or, once your contract is over you need to return the device to us in good working order (if it’s damaged, a damage fee will apply), make an offer to purchase the device for fair market value (which we'll advise at the time), or you can continue leasing and pay the monthly lease and plan payments for up to 6 months more. At that point, if you don't return the device, you will pay us the fair market value of the device (which we’ll advise at the time) and you will own the device. Visit optus.com.au/lease for more details.

Repairs

If the phone gets damaged during your lease and you choose to have it repaired, it will need to be repaired by us, or through the original equipment manufacturer (e.g. Samsung or Apple) or you may be charged a damage fee when you return it to us (even if it appears to be in good working order). Fees for repairs will vary depending on the nature of the damage, but you won’t be charged if it’s covered by warranty or consumer guarantees.

Damage Fees

If the phone isn’t in good working order when you return it to us, you’ll have to pay a damage fee. If it’s an easy fix like a cracked screen, you’ll pay up to $229. If the phone can’t be repaired, you’ll pay up to $499. Keep in mind you can add insurance to your plan so you’re protected against theft, loss or accidental damage. You can download and read a copy of the Product Disclosure Statement.

Where can I find more info about my Plan Flex / My Plan Business Flex plans?

Need to know what's included / excluded in your plan etc? Visit My Account or check your plan's Critical Information Summary.

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What are the benefits of these plans?

Priced for your lifestyle

With leasing, while you don’t own the phone, you could pay up to $10 less on your monthly bill on some My Plan Flex / My Plan Business Flex and phone combinations compared to similar My Plan Plus / My Plan Business options, depending on the device and plan combination you choose. Sweet!  Want to know more? Click here

Option to upgrade to a new phone every year

My Plan Flex / My Plan Business Flex gives you the flexibility to upgrade to a new phone for $99 after the first 12 months of the contract when you return the current phone in good working order and sign up to a new 24 month contract. Rather than leaving the phone in a drawer or selling it second hand, leasing saves you having to worry about what to do with the device, making it simple to stay up to date with the latest technology. Click here to find out more.

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How do I change to these plans?
  • New to Optus? You can view and select a plan online, in-store or by calling us
  • Already have an existing mobile service with Optus? If eligible you can simply recontract to our latest My Plan Flex / My Plan Business Flex plans with a leased handset on a new 24 month plan. Early upgrade fees may apply - check My Account. For more information about recontracting, check out this page

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What happens at the end of my lease contract?

If you’ve signed up to one of our leasing plans, My Plan Flex / My Plan Business Flex, you'll have a few options available to you at the end of your 24 month contract. These include:

  1. Returning the phone back to us in good working order (if the phone is damaged, you can still return it to us but damage fees will apply),

  2. Making an offer to purchase it from us at fair market value (which we'll advise at the time), or

  3. If you wish, you can continue the lease for another six months by paying the monthly plan fee and device charges. Keep in mind though, if you've purchased Device Protect insurance for the leased phone, the policy will expire after 24 months and will not cover you if you choose to continue the lease for up to 6 months more.  If you don’t return the phone to us after these additional six months, a non-return fee will be charged - this fee will be the fair market value of the device at the time.  After paying this fee, you will own the phone. 

What are my options at the end of my lease contract?

Check out your options below:

If at the end of the 24 month lease you decide you want to keep the phone, you can make an offer to purchase it from us for fair market value (which we'll advise at the time). You can then recontract onto a new 24 month contract with a new handset. You can recontract using My Account, go to a Retail store or simply give us a call. As a heads up, after recontracting, the phone and plan repayments may be different.

After 24 months, you can return the phone and get a shiny brand new one on a new 24 month contract without any upgrade fees. If the phone you return is in good working order, you won’t pay any fees (if not, damage fees will apply). If this sounds like a plan, then just pop into an Optus store so we can confirm the current phone is in good working order. You can then recontract on the spot onto a new 24 month plan and leave with a new phone of your choice.

After 24 months of your lease contract, if you wish to keep using the current handset and plan, you can continue the lease for up to 6 months more, until you choose to return the device or make an offer to purchase it from us for fair market value (which we'll advise at the time). If the device is not returned after the 6 months then a non-return fee will be charged - this fee will be the fair market value of the device at the time. After paying this fee, you'll own the phone.

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Is there an option to upgrade to a new phone?

Yes!  After 12 months of your 24 month lease contract on My Plan Flex / My Plan Business Flex, you have the option to upgrade to a brand new shiny phone. You can simply pay a one-off upgrade fee of $99 when you return the device in good working order (or pay a damage fee instead if the device is not in good working order) and sign up to a new 24 month plan. The damage fee that you will be charged depends on the nature of the damage - if it’s an easy fix like a cracked screen, you’ll pay up to $229 and if the phone can’t be repaired, you’ll pay up to $499. Click here for more info on Leasing.

What should I do before I return the leased phone?

We all know how upsetting it can be to lose those beloved photos and contacts so, before you hand the phone back, remember to back up the device. If you’re not sure how to do this, and need more information, just click on the device type; Android or Apple. Once you’ve got a back-up, make sure you remove your SIM card and memory card, disable all locking features and delete any personal/ confidential information from the device by completing a 'Factory Reset'. Check out our Device Guides for steps on this.

For Apple devices, you’ll have to disable the Find My iPhone feature before you hand it back. If this isn't disabled, you may be charged a damage fee.

  1. Turn on the device

  2. Choose ‘Settings’

  3. Select ‘iCloud’

  4. Tap and turn off ‘Find my iPhone’

  5. Enter your Apple ID and password and select ‘Turn off’

If you’re still unsure, have a chat to Apple Support here.

For any other devices, make sure any locking features have been disabled before you return the device. These settings can lock the phone remotely if you lose it, so if you're not sure how to do this, just check the user guide for the device.

We may also ask you for documentation to help make sure that the phone you’re returning is the same one we leased to you. 

What do I need to bring?

Bring in the device, and any repair or purchase receipts.

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What is 'Good Working Order'?

At the end of your term or if you choose to upgrade after 12 months, you'll need to return the device to Optus in a good working order. This means the phone must be fully functional - that is, it makes and receives calls and texts, connects to the internet, can be unlocked, and is not physically damaged, except for  normal wear and tear. We recommend getting a good protective case to give your phone the best chance of staying in good working order.

We also know that a little wear and tear is normal. So long as the leased handset functions normally and meets the following criteria, you’re good to go:

  • Can power on and off.
  • Has a fully functional battery and touchscreen
  • Is not physically damaged (eg. does not have liquid damage, cracked, discoloured or bleeding screen (LCD) or casing.
  • Has no missing buttons or damage to other components (e.g. charging ports or SIM tray)
  • Does not have any missing, disassembled, customised or non-genuine parts (this does not affect your rights under the Australian Consumer Law).
  • Is not cracked (including the touchscreen) and does not have any severe scratches (normal wear and tear such as light marks and scratches are okay)
  • Has any locking features disabled (e.g. Find my iPhone on iOS)
  • Is not IMEI blocked.
  • Is the phone you leased from us 

For more information go to optus.com.au/lease or optus.com.au/bizlease

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FAQs

A. Flex Upgrade (our 12 month upgrade option for My Plan Flex customers) is not available if you want a new device within the first 12 months of your contract. If you want to upgrade before 12 months has passed you may recontract to a new plan after paying the plan cancellation fee for your current contract and all remaining monthly device charges (increased by device credits). You would then own the current device.  

A. Yes. If you terminate your contract before 24 months on My Plan Flex, you will need to pay a plan cancellation fee which will be dependent on your plan and the months remaining on your contract. Then, depending on when in your contract you cancel, you will also have to pay a fee for the phone. If you cancel in the first 18 months, you’ll pay all remaining monthly device charges (increased by device credits) for your remaining contract term and you’ll then own the phone. If you cancel in the last 6 months of your contract, you’ll pay $99 to return the phone in good working order, or you can make an offer to buy the phone at fair market value (which we’ll advise at the time). 

A. If you cancel your contract in the first 18 months you’ll have to keep the phone. You will pay a plan cancellation fee plus all remaining monthly device charges (which will be increased by any device credits Optus was going to cover) for the remainder of the contract term.

If you cancel in the last 6 months of your 24 month contract, then in addition to paying a plan cancellation fee, you can either return the device or make an offer to purchase it at fair market value (which we’ll advise at the time). If you choose to return the device, you’ll pay $99 if it’s in good working order or a damage fee which will depend on the nature of the damage. If it’s an easy fix like a cracked screen, you’ll pay up to $229. Or if there’s more substantial damage or the phone can’t be repaired, you’ll pay up to $499.  

A. You could choose to pay to have the phone fixed. You need to have it repaired by Optus or the phone manufacturer. You’ll be charged a fee if the repair isn’t covered by a manufacturer’s warranty or the Australian Consumer Law. If you do get the phone fixed by a repairer other than Optus or the manufacturer, you may have to pay a damage fee when you return the phone to us.

Alternatively, you could choose to pay a damage fee either when you upgrade after 12 months or when you return the phone to us including at the end of your lease. The damage fee depends on the nature of the damage. If it’s an easy fix like a cracked screen, you’ll pay up to $229. Or if the phone can’t be repaired, you’ll pay up to $499.  

A. If the phone is damaged you can:

  • Upgrade early after 12 months – by paying a damage fee, returning the current phone to Optus and signing up to a new 24 month contract.
  • If you are at the end of your contract term:
    • Return the phone and pay the applicable damage fee
    • Make an offer to purchase the phone at fair market value (which we’ll advise at the time)
  • You could also choose to pay to have the phone fixed. You would need to have it repaired by Optus or the phone manufacturer. You’ll be charged a fee if the repair isn’t covered by a manufacturer’s warranty or the Australian Consumer Law. If you do get the phone fixed by a repairer other than Optus or the manufacturer, you may have to pay a damage fee when you return the phone to us. 

A. As My Plan Flex is a new type of plan which is distinct from My Plan Plus (handset and BYO), you cannot change to My Plan Flex plans if you are already on a My Plan Plus plan. 

A. Yes you can change your plan from a lower monthly access fee on My Plan Flex to a higher monthly access fee on My Plan Flex at any time during your contract. 

A. You can only take up Device Protect insurance when you first sign up for the contract with the leased device.. Device Protect insurance is an insurance policy with a premium that is payable monthly for a maximum of 24 months. It expires automatically after 24 months unless you cancel it earlier. Read the Product Disclosure Statement for details.

A. No, your Device Protect insurance policy will expire after 24 months when your lease contract minimum term ends.

For more FAQs head to optus.com.au/lease.

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