Set Up, Change or Cancel Direct Debit

Important: We're currently upgrading our billing systems, so if you have an account number that starts with an 8, 9, or 10, click here to set up your direct debit.

Use direct debit to automatically pay your account. Direct debit is free to use, even if you're paying with a credit card.

Set up direct debit

To set up direct debit, follow one the instructions below:

  • In the My Optus app: Select Billing > Manage Direct Debit > Follow the prompts
  • In My Account: Select the Bills tab > Manage Direct Debit Set up direct debit > Select Pay from my bank account OR Pay by credit or debit card > Follow the prompts

Further Help

  • If you want to use your credit card, please use My Account. This option is not available through the My Optus app
  • If you have another Optus account with an account number starting with 8, 9 or 10, you will need to set up direct debit for it separately - click here for instructions.
  • Some Fixed services may not have the functionality to set up direct debit using My AccountBack to Top
Change / cancel / view direct debit

To change your direct debit details, follow the instructions below:

To cancel your direct debit details, follow the instructions below:

  • In the My Optus app: Select Billing > Manage Direct Debit > Follow the prompts  
  • In My Account: Select the Bills tab > Manage Direct Debit Delete > Follow the prompts

Further Help

  • It can take up to 24 hours for My Account to show the changes you have made to your direct debit
  • Your new direct debit details will not be used until your next bill - your current bill will be paid using the old direct debit details.
  • If you have another Optus account with an account number starting with 8, 9 or 10, you will need change the direct debit details for it separately - click here for instructions.
  • Cancelling direct debit may incur an account processing fee and can take up to 72 hours to be processed
  • If you have a payment due within this timeframe, a cancellation may not prevent the direct debit from occurring

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FAQs

You'll have to arrange a different payment method if you've already received your bill or have set up Direct Debit too close to your bill's issue date.

Once Direct Debit is active, any balances that are owing (including amounts in arrears) will be deducted automatically on or just after your bill's due date (within 4 days).

This depends on the type of service you have with us:

Home Phone / DSL Broadband / Mobile Phone / Mobile Broadband
You'll continue to receive your bill every month before the Direct Debit payment is due.

Cable Broadband / Optus TV
You'll receive a bill to confirm the amount charged. As the billed amount is the same each month, you won't receive another bill unless this changes.
Note: The account processing fee ($2.20 per month per service) is waived when using Direct Debit.

The first page of your bill, under the 'Your Account Summary' section will make reference to your account being paid by Direct Debit.

If you have a bill due at the time you change your Direct Debit details, your bill will be paid using the old Direct Debit details. Your next bill will be paid using the new direct debit details.

Direct Debit details are not shared amongst account numbers. If you have another account with Optus that begins with an 8, 9 or 10, you will click here to make changes to the Direct Debit details.

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