How to Set Up, Change or Cancel Direct Debit

Use direct debit to automatically pay your account. Direct debit is free to use, even if you're paying with a credit card.

Note: A stored credit card payment is not the same as direct debit and will still incur a payment processing fee of 0.385% (inc. GST). 

From 1 January 2018, the card payment processing fee will be increasing to 0.427% (incl GST).

How to set up Direct Debit

Choose how you'd like to set up direct debit:

My Optus app

My Optus app only accepts bank account details when setting up direct debit - if you wish to use your credit card, please use My Account.

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SMS me a direct download link

Simply follow the steps below:

  1. Tap on Billing

  2. Tap on Setup Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Bank Account

  5. Complete the relevant fields

  6. Read the Terms and Conditions and tick the checkbox

  7. Tap on Ok

You'll have to arrange a different payment method if you've already received your bill or have set up direct debit too close to your bill's issue date.

If you're still unable to set up direct debit, complete the paper application form. The return address can be found on page two of the form. 

Important! The paper application form should not be used if your account is 11 digits long and starts with 62, call us instead to help set up direct debit.

Call us on

My Account

Some services may not have the functionality to set up direct debit using My Account, in this instance please use the My Optus app instead.

Activation of direct debit will take 2 business days. You'll have to arrange a different payment method if you've already received your bill or have set up direct debit too close to your bill issue date.

Get started by logging into My Account.

If you're still unable to set up direct debit, complete the paper application form. The return address can be found on page two.

Important! The paper application form should not be used if your account is 11 digits long and starts with 62, call us instead to help set up direct debit.

Call us on

 

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Change or cancel Direct Debit

Changing or cancelling direct debit can take up to 72 hours to be processed. If you have a payment due within this timeframe, a cancellation may not prevent the direct debit from occurring. 

If you cancel direct debit you may incur an account processing fee (excludes: Mobile accounts). If your direct debit is set up via credit card, you need to log into My Account to cancel or make changes to it.

Choose how you'd like to change / cancel direct debit:

for Mobile services only

for Mobile, Home Phone & Internet

My Optus app

You won't be able to use this option if you set up direct debit using your credit card.

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SMS me a direct download link

Change your direct debit

  1. Tap on Billing

  2. Tap on Manage Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Edit

  5. Complete the relevant fields

  6. Once complete, you'll receive a confirmation of the changes

Cancel your direct debit

  1. Tap on Billing

  2. Tap on Manage Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Delete this Direct Debit

  5. Tap Ok

If you're unable to change or cancel your direct debit details, contact us on

My Account

It can take up to 24 hours for My Account to update the status of your direct debit if you've changed or cancelled it.

Get started by logging into My Account.

If you're unable to change or cancel your direct debit details, contact us on .

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FAQs

A. This depends on the type of service you have with us:

Home Phone / DSL Broadband / Mobile Phone / Mobile Broadband
You'll continue to receive your bill every month before the direct debit payment is due.

Cable Broadband / Optus TV
You'll receive a bill to confirm the amount charged. As the billed amount is the same each month, you won't receive another bill unless this changes.
Note: The account processing fee ($2.20 per month per service) is waived when using direct debit.

A. Take a look at the first page of your bill, under the 'Your Account Summary' section. You'll see one of the following statements:

  • "Card Payment (including GST..."
    This means that your bill will be paid by direct debit
  • "Direct Debit from Bank Account will..."
    This means that your bill will be paid by direct debit
  • "Total Amount Due (including GST)"
    This means that the bill will not be paid by direct debit.
    If you've recently set up direct debit, it hasn't taken effect yet, so you'll need to pay your bill using a different payment method.

A. Once direct debit is active, any balances that are owing (including amounts in arrears) will be deducted automatically on or just after your bill's due date (within 4 days).

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