How to Set Up, Change or Cancel Direct Debit

Use Direct Debit to automatically pay your account. Direct Debit is free to use, even if you're paying with a credit card.

Note: A stored credit card payment is not the same as Direct Debit and will still incur a payment processing fee of 0.385% (incl GST).

From 1 January 2018, the card payment processing fee will be increasing to 0.427% (incl GST).

How to set up Direct Debit

Choose how you'd like to set up Direct Debit.

If you want to use your credit card, please use My Account.  This option is not available through the My Optus app.

for Mobile services only

for Mobile, Home Phone & Internet

My Optus app

Open up the My Optus app.  If you don't already have the app, you can download it here.   

Apple App Store Download Google Play Store Download
SMS me a direct download link

Simply follow the steps below:

  1. Tap on Billing

  2. Tap on Setup Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Bank Account

  5. Complete the relevant fields

  6. Read the Terms and Conditions and tick the checkbox

  7. Tap on Ok

My Account

Log into My Account and navigate to payment options.

Important! Some Fixed services may not have the functionality to set up Direct Debit using My Account.  

If you're unable to set up Direct Debit in My Account, complete the paper application form. The return address can be found on page 2.

Note: If your account has been recently upgraded, i.e. your account number is 11 digits long and starts with a 62, the paper application form should not be used. Contact us and we'll help set up Direct Debit.

Call

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Change or cancel Direct Debit

If your Direct Debit is set up via credit card, you need to log into My Account to cancel or make changes to it.

Changing or cancelling Direct Debit can take up to 72 hours to be processed. If you have a payment due within this timeframe, a cancellation may not prevent the Direct Debit from occurring.

If you cancel Direct Debit you may incur an account processing fee.

Choose how you'd like to change / cancel direct debit:

for Mobile services only

for Mobile, Home Phone & Internet

My Optus app

Open up the My Optus app.  If you don't already have the app, you can download it here.  

Apple App Store Download Google Play Store Download
SMS me a direct download link

Change your Direct Debit

  1. Tap on Billing

  2. Tap on Manage Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Edit

  5. Complete the relevant fields

  6. Once complete, you'll receive a confirmation of the changes

Cancel your Direct Debit

  1. Tap on Billing

  2. Tap on Manage Direct Debit

  3. You may be prompted to log in using your My Account details

  4. Tap on Delete this Direct Debit

  5. Tap on Ok

My Account

It can take up to 24 hours for My Account to show the changes you have made to your Direct Debit.

Log into My Account and navigate to payment options.

If you're unable to change or cancel your Direct Debit details, contact us on .

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FAQs

A. You'll have to arrange a different payment method if you've already received your bill or have set up Direct Debit too close to your bill's issue date.

A. Once Direct Debit is active, any balances that are owing (including amounts in arrears) will be deducted automatically on or just after your bill's due date (within 4 days).

A. This depends on the type of service you have with us:

Home Phone / DSL Broadband / Mobile Phone / Mobile Broadband
You'll continue to receive your bill every month before the Direct Debit payment is due.

Cable Broadband / Optus TV
You'll receive a bill to confirm the amount charged. As the billed amount is the same each month, you won't receive another bill unless this changes.
Note: The account processing fee ($2.20 per month per service) is waived when using Direct Debit.

A. The first page of your bill, under the 'Your Account Summary' section will make reference to your account being paid by Direct Debit.

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