How to Report a Payment / Restore Your Service

Choose an option below to advise us of a payment. This will ensure we get your service up and running as quickly as possible and to avoid a restriction due to an overdue bill payment.

Report a payment via My Optus app

These options are available 24/7 and are free to use from your Optus service within Australia

Apple App Store Download Google Play Store Download

SMS me a direct download link

  1. Open the My Optus app

  2. Tap Billing

  3. Tap Report a payment

  4. Follow the prompts

If the payment was unable to be recorded due to a system error, you'll be given the option to chat with us. 

If you need to request a payment extension, please contact us.

Call us on 133 937

Back to Top

Report a payment online

If you've made a payment, you may be able to report this using My Account.  

Once you've submitted the details, if your service has been restricted, we'll restore your service as soon as possible (if eligible). This can take up to 24 hours, or up to 4 hours for a Mobile Phone service.

Important: We are currently upgrading our billing system. If your account number starts with a 62, reporting a payment via My Account is currently unavailable.

Back to Top

Report a payment over the phone

If you're unable to report your payment online or through the My Optus app, contact us on the appropriate numbers below:

Mobile Phone Services

  • Dial 1509 (free from your Optus Mobile) - you can still call this number from a restricted service
  • SMS the word 'Menu' to 9999 

All Other Services (Phone, Internet, Optus TV etc.)

  • Dial 1800 505 201 (free from an Optus Home Phone) - you can still call this number from a restricted service

If your service is able to be restored, we'll automatically restore it to normal within 15 minutes to 24 hours (or for Mobile Phone Services only, 15 minutes to 4 hours).

Note. If we do not receive a payment (as reported by you), service restrictions will be reactivated and an automatic restoral may no longer be offered with your service(s).

Back to Top

Restoring a service

Restricted Services

If you can receive calls but cannot make calls - then your service is 'restricted'.

To restore a restricted service, report your payment using one of the methods above. If your service is eligible for restoral, we'll automatically restore it to normal within 15 minutes to 24 hours (or for Mobile Phone Services only, 15 minutes to 4 hours).

Note. If we don't receive a payment as reported, service restrictions will be reactivated and an automatic restoral may no longer be offered with your service(s).

Suspended Services

If you cannot make and receive calls - then your service is 'suspended'.

If this is the scenario, you'll need to use an alternate phone service to report your payment by calling:

  • For Mobile Phones services call this number
  • All other services - Phone, Internet, Optus TV etc. call this number

Call us on 1300 307 018

Call us on 1300 300 248

Payment Arrangements

To prevent cancellation of your service, the loss of your phone number / username or further changes relating to cancellation and other fees, call us on the following numbers to make a payment arrangement: 

  • For Mobile Phones services call this number
  • All other services - Phone, Internet, Optus TV etc. call this number

Call us on 1300 307 018

Call us on 1300 300 248

Back to Top