Managing Third Party Content & Spend Control

Third party content, like Spotify, Netflix, games, movies or ringtones can be accessed from your mobile device.  

For more information on what third party content is and how to purchase it, head over here.

Important.  We’ve made some changes to third party content charges. If you’re a Postpaid or Prepaid Mobile customer, click here for more information. If you're a Mobile Broadband or Home Wireless Broadband customer, head over here instead.

How to check usage & manage spend 

Any subscription or one-off third party content purchase that you have agreed to will appear on your Optus bill.

Optus doesn’t supply content purchased from a third party provider. You have a $200 default monthly spend limit (per calendar month) that can be adjusted and / or suspended. The spend limit applies to all Premium SMS and Direct Carrier Billed content including content purchased via the Google Play™ Store.

Remember, you are responsible for all calls, messages and purchases on the bill and for all content charges even if they are made by your family and friends.

Follow the steps below to check or to turn on / off third party content using the My Optus app.

  1. Open the My Optus app or download the app here:

    Image of Apple App Store logo Image of Google Play logo
    SMS me a direct download link 

  2. Tap on Service from the main menu

  3. Tap on Service Setting

  4. Tap on Notification and Services

  5. Toggle Content Services on / off

Note. All unbilled Content Service charges will appear in the Service section.

If you need some assistance with Content Services in the My Optus app, click here to chat to us.

Back to Top

How do I opt-out / unsubscribe?

Direct Carrier Billing

To unsubscribe / opt-out from third party content, complete one of the following options: 

  • Access the third party content site and go to your account or settings
  • Reply using the word STOP to the number you are receiving the messages from
  • Call the helpline number provided in the message you are receiving or on the content or media portal (e.g. a gaming and app store)
  • Follow the instructions under How to Check Usage & Manage Spend to suspend or set a spend limit on content purchases

Premium SMS

  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you are receiving or on the content or media portal (e.g. a gaming and app store)
  • Follow the instructions under How to Check Usage & Manage Spend to suspend or set a spend limit on content purchases

Back to Top

How do I dispute third party purchases?

As these charges are billed on behalf of a third party content provider, you'll need to contact them directly for more information.

The third party provider's contact number can be found on your bill (as shown below). You will also find further details of when the charge was incurred.

Image of content services outlined on an Optus bill

If you’ve tried contacting the third-party helpline and the issue is still unresolved, you can click here to chat with us.

Important. You’ll need to provide us with details around the contact you have made with the third party content provider, including any action / response provided.

Back to Top

Tips for managing third party content
  • An opt-out option is available in the confirmation and a reminder test is sent when you subscribe to third party content
  • Regularly monitor your usage and charges via My Account or My Optus app
  • Familiarise yourself with the purchasing terms and conditions. This will help you understand pricing and whether a purchase is set as an ongoing subscription or a one-off content purchase
  • If you have family or friends using your device, it’s best to monitor what they click on, as they may accidentally accept charges for third party content
  • To suspend or adjust your content spend limit, check out How to Check Usage & Manage Spend for steps

Back to Top