Check An Address For Optus Fixed Broadband / Phone Services

This article provides info on how to check if Optus Broadband or a Fixed Line Phone is available at a particular address. It also provides info on the type of technology that is available.  

To learn more about our Broadband network, the Optus NBN rollout or view our serviceable regions, check out these coverage maps.

Alternatively, if you need help, chat now to our Sales team.  

Select from the options below: 

How to check an address

 

  1. To start the test, click here.

  2. In the new screen, enter an address or active phone number. Here's an example of how best to format the address : 
    Unit 10 23 Sample Avenue, Exampletown, EG, 8998 (include commas to separate sections of the address)

  3. The search is more accurate if an active phone number (including area code) at the address is entered, however a phone number is not mandatory

    Image of check your serviceability screen

  4. Click 'Check'

  5. After a moment 1 of 3 possible results will display.  These include:  

    • A successful result (Optus Cable, NBN or Direct Network available)

    • An unsuccessful result

    • Address can't be confirmed

An explanation of the results is provided in the section below

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Understanding the results of the serviceability check

A Successful Result 

A successful result will indicate the presence of either the Optus Cable Network, Optus NBN, Optus NBN Cable or the Optus Direct Network near to the address.  

Image showing 3 possible successful results

The primary difference between our NBN, Cable and the Direct services is the technology used to deliver a Fixed Line Phone or Fixed Line Broadband service and the equipment required at the premises to use the service.  The key differences between the 3 networks are explained in the section below

Unsuccessful Results

If the result indicates that an address is not serviceable by Optus.  Click 'Change address' if you want to try again.

If the address is confirmed as unserviceable, it may be possible for Optus to offer another solution, e.g. a Mobile Broadband service.

For further information on what we can offer, contact us.  We're available Monday - Friday, between 8am-9pm, Saturdays, 9am-7pm and Sundays 9am-6pm (AEST).  Excludes national public holidays.

   

Address can't be confirmed

If the address can't be confirmed, this means the checker needs more information about the address. Take a look at the example below.

Image of check your serviceability screen

Here are some tips:

  • Try entering 'Unit' or 'Flat' instead of 'Apartment' or 'Floor' instead of 'Level' etc.
  • Enter the main address number, to see what sub-addresses are retrieved in the results window
  • Try a nearby suburb for the address
  • Ensure the post code is correct
  • Confirm the street name /locality are correctly spelt

Alternatively, you can contact us for a detailed serviceability check. We're available Monday - Friday, between 8am-9pm, Saturdays, 9am-7pm and Sundays 9am-6pm (AEST).  Excluding national public holidays.

   

Important Information

Serviceability results are an indication, not a guarantee that a connection can proceed. For technical and commercial reasons not all premises can be connected to all Optus services.

If you wish to proceed with a connection of a service to the address, further checks will be conducted by us to confirm if the requested service is available at the address.

If you're moving house and need to relocate existing Optus services

You may perform the serviceability test using the steps in this article, however, please request a relocation using the steps in this article.

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Optus Direct vs Optus Cable vs Optus NBN

The primary difference between our NBN, Cable and the Direct services is the technology used to deliver a Fixed Line Phone or Fixed Line Broadband service and the equipment required at the premises to use the service.

  • The Optus NBN network uses a hybrid of fibre, copper and other technologies to deliver Fixed Phone & NBN Broadband. The NBN network is currently being rolled out across the country. Find out more about Optus NBN here
  • The Optus Cable network uses a hybrid of fibre and coaxial cabling to deliver Fixed Phone, Cable Broadband and Optus TV feat. Foxtel to serviceable addresses. The Optus Cable network is only available in selected metropolitan areas of Melbourne, Sydney and Brisbane
  • The Optus NBN Cable network uses new and existing Optus Cable connectivity using hybrid of fibre and coaxial cabling to deliver Fixed Phone, Cable Broadband and Optus TV feat. Foxtel to serviceable addresses. It is expected to be used to connect approximately 30% of Australian premises
  • The Optus Direct network uses traditional telephone copper wiring to provide Fixed Phone & ADSL 2+ Broadband services connected to dedicated Optus equipment at your local telephone exchange. The Optus Direct Network is available to selected areas in most parts of the country
  • Aside from these differences, the pricing and plans available across these networks are largely the same

Be sure to read this important information about serviceability results.

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