Important: We are currently upgrading our billing system. If your account number starts with 62, requesting a payment extension via My Account is currently unavailable.

If you have a Mobile Phone, Fixed Phone or Broadband service, you can request a payment extension online by logging into My Account.

1. If you're eligible for a payment extension, we'll provide you with a new proposed payment due date

2. If you don't want to proceed with the extension, select No to the proposed new due date
   Note. If you select No, your due date will not be changed and you'll need to pay the outstanding amount by the original date to avoid service restrictions and possible late payment fees

3. Once you've accepted the new due date, you'll see a confirmation on the screen
   Note. The new due date will not be displayed in the My Account dashboard. Instead, you'll receive an email or text to confirm the payment extension

If you can't request a payment extension, please chat with us. You can still call us from services that have been restricted.

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If you have a Mobile Phone account, you can request a payment extension using the My Optus app.

SMS me a direct download link

1. Open the My Optus app

2. Tap Billing

3. Tap Request Extension

4. Follow the prompts

5. Once you've accepted the new due date, you'll see a confirmation on the screen. We'll also send a text to confirm the payment extension

Note. If you're not eligible for a payment extension or unable to proceed due to a system error, you'll be prompted to chat with us.

If you can't request a payment extension, please chat with us. You can still call us from services that have been restricted.

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