TOP 10 Q&A

  1. Your Bill Explained
  2. SIM Replacement / Activation Help
  3. How to Request More Time To Pay Your Bill
  4. Orders, Deliveries & Returns
  5. My Account: Username & Password Help
  1. How to Set Up, Change or Cancel Direct Debit
  2. Activate or Replace a SIM Card
  3. Internet & Email: Username & Password Help
  4. Modem/WiFi Username & Password Help: Fixed Broadband
  5. How to Report a Payment / Restore Your Service
Report Hazards

Report hazardous or damaged Optus infrastructure. You don't have to be a customer to help keep the community safe.

Device Manuals

These interactive guides are great for understanding your device and include extensive troubleshooting tips.

My Account

Manage your Optus service easily online. No login required to pay any Optus bill, recharge or track your order.

Customers With Teletypewriters

Mobile customers call 1800 123 124. All other customers call 1800 500 002. Emergency TTY number is 106.

Networks

Check out our mobile coverage maps with live updates, plus other essential info about the Optus network.

Financial

If you are experiencing financial difficulties, you may be eligible for assistance.
Learn more

Complaints & Compliments

Let us know what we haven't got right, so we can do better.

Sales

Please call 1800 780 219 to speak to our sales team.

Store Locator

Pop in to your local store and speak to our experienced sales staff.