TOP 10 Q&A

  1. How to Activate or Replace a Mobile Phone SIM Card
  2. Modem & Wi-Fi Username & Password Help
  3. How to Check Your Mobile Broadband Usage
  4. Have an Account or Billing Enquiry?
  5. How to Unlock Your Mobile Device From The Optus Network
  1. How to Add, Use or Remove Voicemail: Fixed Phone
  2. My Account: Password & Username Help
  3. Our Mobile Phone APNs & Technical Settings
  4. Financial Hardship Assistance & Policy
  5. Modem Equipment, Setup & User Guides: Fixed Broadband
Optus
Gurus
Optus Gurus

The Optus Gurus share their tips on the latest technology, products and services in these handy videos.

Device Manuals

These interactive guides are great for understanding your device and include extensive troubleshooting tips.

Networks

Check out our mobile coverage maps with live updates, plus other essential info about the Optus network.

My Account

Manage your Optus service easily online. No login required to pay any Optus bill, recharge or track your order.

Customers With Teletypewriters

Mobile customers call 1800 123 124. All other customers call 1800 500 002. Emergency TTY number is 106.

Optus Special Assistance

Optus customers with a medically certified life-threatening condition that require an Optus service fault to be fixed as a priority should call us on 133 937. Learn more

Financial

If you are experiencing financial difficulties, you may be eligible for assistance. Learn more

Complaints & Compliments

Let us know what we haven’t got right, so we can do better.

Sales

Please call 1800 780 219 to speak to our customer service team.

Store Locator

Pop in to your local store and speak to our experienced sales staff.