Contact Optus:
AskOlivia!
View online manuals to help you better understand your mobile phone or tablet.
Easy to follow videos for getting the most from the latest technology.
Connect with other Optus customers about our products and services.
Top Trending Topics
- How to Restore a Suspended or Restricted Service
- I've Forgotten My Password
- Understanding Your Optus Bill & Usage
- How to Change Your Plan
- How to Check Network Status & Outages
- I can't send/receive emails, what can I do?
- How to Pay Your Bill
- Modem Setup & User Guides: Fixed Broadband
- Redeem Your Special Treat
Customers with Teletypewriters
Mobile customers call 1800 123 124.
All other customers call 1800 500 002.
Emergency TTY number is 106
Optus Special Assistance Service
Optus customers with a medically certified life-threatening condition that require an Optus service fault to be fixed as a priority may be eligible for assistance. More >
Financial Hardship Policy
If you are experiencing financial difficulties, you may be eligible for assistance. More >
Thank you for using the Optus contact page. Here you’ll find information about how to contact or call Optus.
However, if you’re looking for what is the Optus Customer Care service number, you can ask Olivia and she’ll show it to you. You can call these numbers to speak to the appropriate Optus Customer Care representative.
Moreover, if you’re looking to contact technical support, you’ll also find the phone numbers here.
We’re here to give you help and support with billing & payments, sales, technical difficulties, - and more - for all Optus’ products and services, whether you’re a personal or small & medium business customer or one of our government, corporate and wholesale customers.