Report Hazards

Report hazardous or damaged Optus infrastructure. You don't have to be a customer to help keep the community safe.

Device Manuals

These interactive guides are great for understanding your device and include extensive troubleshooting tips.

My Account

Manage your Optus service easily online. No login required to pay any Optus bill, recharge or track your order.

Lodge a Complaint

Let us know what we haven't got right, so we can do better.


Please call 1800 780 219 to speak to our sales team.

Store Locator

Pop in to your local store and speak to our experienced sales staff.