Modem/WiFi Username & Password Help: Fixed Broadband

Choose an option below for your Optus Fixed Broadband modem settings & WiFi network details, you can also check our network status page to see if your service is impacted by a network outage.

Important! We highly recommend that you change your modem / router's default password & username, including those for your WiFi network, to ensure your broadband connection remains secure.

Setting up your modem for the first time? We have Fixed Broadband Quick Start guides available to get you up-and-running in no time! 

Find your WiFi Network's Name & Password

The factory-set WiFi username (SSID) and password will be labelled on the underside of most modems / routers.

Important! We highly recommend that you change your WiFi details to ensure your broadband connection remains secure.

You can view and edit the default WiFi username (SSID) / password by logging into your modem / router using the details below.

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Access Your Modem / Router Configuration Settings

Netgear DGN220

1. Your modem must be switched on and connected to your computer (wired or wirelessly)
2. Open your internet browser and go to this address: http://10.1.1.1
3. 
To check your Wi-Fi password, SSID, etc. - click on the Wireless or WiFi setup menus

  • Most modems / routers also have this information labelled on the underside of the device
Why aren't the default passwords/usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

Please see below for information on how to perform a factory reset.

Netgear DG834

1. Your modem must be switched on and connected to your computer (wired or wirelessly)
2. Open your internet browser and go to this address: http://10.1.1.1
3. Enter the default username (if required): admin
4. Enter the default password (if required): password
5. To check your Wi-Fi password, SSID, etc. - click on the Wireless or WiFi setup menus

  • Most modems / routers also have this information labelled on the underside of the device
Why aren't the default passwords/usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

Please see below for information on how to perform a factory reset.

Sagem F@ST 1201

1. Your modem must be switched on and connected to your computer (wired or wirelessly)
2. Open your internet browser and go to this address: http://10.1.1.1
3. To check your Wi-Fi password, SSID, etc. - click on the Wireless or WiFi setup menus

  • Most modems / routers also have this information labelled on the underside of the device
Why aren't the default passwords/usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

Please see below for information on how to perform a factory reset.

Sagem F@ST 3864

1. Your modem must be switched on and connected to your computer (wired or wirelessly)
2. Open your internet browser and go to this address: http://192.168.0.1
3. To check your Wi-Fi password, SSID, etc. - click on the Wireless or WiFi setup menus

  • Most modems / routers also have this information labelled on the underside of the device
Why aren't the default passwords/usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

Please see below for information on how to perform a factory reset.

Other Optus DSL Modems/Routers

1. Your modem must be switched on and connected to your computer (wired or wirelessly)
2. Open your internet browser and go to this address: http://192.168.8.1
3. Enter the default username (if required): admin
4. Enter the default password (if required): password
5. To check your Wi-Fi password, SSID, etc. - click on the Wireless or WiFi setup menus

  • Most modems / routers also have this information labelled on the underside of the device
Why aren't the default passwords/usernames working?

If you've previously changed the username and / or password and forgotten them, you'll need to perform a factory reset of your modem / router and then use the default passwords / usernames above to have access.

Please see below for information on how to perform a factory reset.

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Performing a Factory Reset

Before you reset your modem / router, note down your OptusNet / Internet primary username & password. Further help to view or retrieve these is available here.

A factory reset can wipe any personalised modem settings that you've changed previously, including any saved WiFi network configuration, names and passwords etc.

Factory Resetting Your Modem / Router

A factory reset usually involves holding a recessed reset button down for a few seconds, they're normally located on the rear or underside of your modem / router.

You can find factory reset steps for Optus modems in our online user guides.

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